At Dry Eye WA, we want you to feel confident when shopping with us. If you change your mind about your purchase, we are happy to offer a refund under the following conditions:
Change of Mind Returns
Products must be unopened, unused, and in their original packaging.
Returns must be initiated within 30 days of purchase.
Customers are responsible for covering the cost of return shipping.
Once we receive the returned item and confirm it meets the above conditions, we will process a refund to your original payment method. Please note that original shipping costs are non-refundable.
Items Not Eligible for Return
Products that have been opened, used, or removed from their original packaging.
Items returned outside of the 30-day return period.
Products marked as final sale.
How to Return
Contact us at 08 6468 5296 / info@dryeyewa.com.au with your order details to request a return.
Package the item securely to prevent damage in transit.
Ship the product back to the address we provide.
We recommend using a trackable shipping service as we cannot guarantee receipt of items lost in transit.
