Privacy Policy

This Privacy Policy applies to the Dry Eye WA website. The Dry Eye WA website is provided for information and educational purposes and may contain links to third-party websites. Once you leave the Dry Eye WA website, please note that Dry Eye WA is not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of every website you visit.

Personal Information We Collect from You

We collect the following personal information through forms on the Dry Eye WA website:

• First and last name
• Email address
• Phone number
  
  

This information is collected for the purpose of responding to enquiries, arranging appointments, providing information about our services, or returning contact requests.

If you choose to subscribe to updates from Dry Eye WA, you may receive newsletters, announcements and occasional promotional emails. These communications will be general in nature and will not disclose your personal health information. You may unsubscribe at any time using the “unsubscribe” link included in our emails.

To subscribe, we require basic contact details such as your name and email address. Additional demographic information may be provided voluntarily but is not required.

Dry Eye WA is committed to protecting children’s privacy. Our website and services are not directed toward children under the age of 13.

Passive Information We Collect

Like many websites, we automatically collect certain non-identifying information when you visit the Dry Eye WA website.

Device Data

This may include your IP address, browser type, operating system, device type and access times.

Usage Data

We may collect information about how you interact with the website, including pages viewed, links clicked and other website activity. Emails sent by Dry Eye WA may also track email opens and link clicks to help us improve communication performance and user experience.

Google Analytics

Dry Eye WA may use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Information generated through cookies regarding your use of the website may be transmitted to and stored on Google servers outside Australia.

Google uses this information to analyse website activity and provide reporting services. Additional information is available through Google’s privacy policy.

This information helps us better understand how users engage with our website and assists us in improving our online services and user experience.

From time to time, Dry Eye WA or its authorised service providers may conduct surveys or research activities. Participation is voluntary and any personally identifiable information collected will only be used for internal purposes and will not be sold to third parties.

Disclosure of Your Information

Dry Eye WA will not disclose personally identifiable information or personal health information collected through the website except:

1. Where required by law, regulation, subpoena or court order;
2. Where necessary to protect the safety, rights or property of Dry Eye WA, patients or others; or
3. Where disclosure has been authorised by you.

Where permitted by law, we will attempt to notify you if disclosure of your information is legally required.

Changes to this Privacy Policy

Dry Eye WA may update this Privacy Policy from time to time. Changes will be published on this page and continued use of the website constitutes acceptance of any updated terms.

If you do not agree with this Privacy Policy, please discontinue use of the website.

Please note that this Privacy Policy does not apply to information sent via standard email communications. We recommend avoiding the transmission of sensitive or confidential information via email where possible.